The User Administration page is where admins can manage users and configure licenses and permissions across Uncountable. This article focuses solely on the user management workflow on the User Listing tab. For information on other User Administration page actions, refer to:
Note: Users with Admin Rights or the Manage Users IT admin permission can manage users. To learn more, refer to IT Admin Permissions.
Navigating to User Administration
To access User Administration, select Admin > User Administration from the navigation bar.
Users
The Users tab displays all active users in your schema and provides actions to create and manage accounts.
Adding new users
- Open User Administration > Users.
- Click the blue Add User button.
- Fill out required details and submit.
Uncountable creates the account and immediately sends an invitation email to the address you entered. The user will follow the link in that email to set their password and activate their account. Until they are activated, the user will appear as “deactivated”.
The invitation is valid for 7 days. If the user doesn’t activate within that window, you’ll need to remove and re-add them to trigger a new invitation.
Note: This flow applies to schemas that use username/password authentication. If your schema uses SSO (single sign-on), user provisioning is managed through your identity provider instead.
What the user receives
The user will receive an invitation email containing a link to set their password and complete any required profile fields. Once they’ve done that, their account is active and they can sign in normally.
Each activation link is valid for 30 minutes. If the link expires before the user clicks it, they can click Request a new link from the expired link page to receive a fresh email. If the user reports not receiving the email, ask them to check their spam or junk folder.
Valid email domains
You can only add users whose email address belongs to a domain that has been authorized for your schema (e.g. @uncountable.com). Authorized domains are managed by admins within Company-Wide Settings. If you receive an error message when trying to add a new user, you may need to add a new domain.
By default, your schema has one allowed domain based on your company name. If you need to add a user with an email address from a different domain, for example, a contractor or someone from a subsidiary, you’ll need to add that domain first.
To add a new domain:
- In the navigation bar, select Admin > Company-Wide Settings.
- Open the Authentication Settings tab.
- Under Valid User Email Domains, click the + icon.
- Enter the domain and click Submit.
Once added, users with that domain can be invited and will be able to log in.
Managing existing users
Select a user’s checkbox and use the N rows selected button above the listing (or the row menu, if it has been added to the listing as a column) to:
- Add or remove the user’s groups and licenses
- Reset the user’s password
- Deactivate or reactivate the account
- Change the user’s email
- Configure API access
